South Bay VoIP

South Bay VoIP

  • Features and Benefits

    Business VoIP Phone System

    Always Up To Date, Secure and Reliable, Reduced IT Costs, Self-Service Admin Portal

    Each plan includes the following:

    • Cloud-based phone system
    • Unlimited calling to US, Canada, and Puerto Rico
    • Voicemail
    • Phone number
    • Existing number(s) porting
    • No need to purchase separate SIP trunks

    Built for Business

    • Saves Money Every Month
    • Improves Business Processes
    • Adapts to Business Growth
    • Survives Through Disasters

    Trusted by IT

    • Stays Up To Date
    • Improves Security & Reliability
    • Optimizes IT Resources
    • Simplifies Self-Serve Admin

    Preferred by Users

    • Features Are Easy
    • Personalization Is Simple
    • Mobility Is Seamless
    • Saving Time Is Effortless

    Available Services

    • Texting: if you want to be able to TEXT your clients via your office line, this is an available option.
    • Toll free numbers
    • Extra telephone numbers (DID)
    • Electronic Faxing services
    • Mobile App (iPhone and Android) as phone extension
    • Computer App as phone extension

    Contact us for more information.

    Why SouthBayVoIP?

    Many low-cost VoIP providers have limited experience and a lack of redundancy.  Others use high-priced platforms that result in higher prices to the customer and little in the way of feature flexibility or customization. At the same time, cable providers offer only basic non-customized services, and do not typically provide the type of hand-holding that a smaller VoIP provider can offer. SBV has the years of experience and proven reliability so they can offer price, features, and the highest levels of service.

    Advanced features for less

    By providing features and services that are traditionally very expensive, such as call center routing, call recording, custom feature design and integrations with CRM packages, SBV allows customers to reduce their costs while improving their ability to communicate with their customers and employees.

    Other benefits include:

    Financial

    • Reduce monthly expenses
    • Low total cost of ownership
    • Savings on CAPEX
    • Zero system maintenance charges

    Operational

    • Easy set up and service activation
    • Manage all offices and locations from a single
      user friendly interface
    • Easy to scale as your business grows
    • No cost moving services from one location to
      another

    Customer Service

    • World class US based customer service
    • Personal touch
    • Onboard help and future support

    SBVConnect to Cloud-Based PBX

    Take your business phone system to the enterprise level with SBVConnect, your cloud-based business VoIP solution. This is the business telephony system you need to promote your company’s flexibility, growth and success.

    Program Feature Highlights

    • Hosted telecommunications service including
      inbound and outbound local and long-distance
    • Auto attendant with unlimited extensions
    • Web portal for easy account administration
    • Upload custom music-on-hold
    • Advanced call center features
    • Dial by name
    • Advanced and flexible FollowMe call routing
    • Call routing profiles take FollowMe to the next
      level of convenience
    • Heads up display with chat capabilities
    • After hours and holiday routing
    • Voicemail to email
    • Send and receive SMS text messages to your
      company
    • phone number
    • Full electronic and physical fax support
    • Extension to extension dialing
    • Caller ID
    • Call transfer (supervised or direct)
    • Receptionist console support
    • Call parking
    • Three-way calling
    • Record inbound and outbound calls
    • Custom music-on-hold
    • Voicemail to text
    • Voice message drop for outbound call centers
    • Monitor your calls, with whisper and barge
      options
    • Optional conference bridge

    VoIP Requirements

    To ensure the best VoIP quality, VoIP requires the following:

    • High Speed Internet
    • Reliable Cabling
    • Business or Enterprise Grade Firewall/Router
    • Strong wireless (Wi-Fi) within the office

    Prevent Downtime

    • Business or Enterprise Grade Firewall/Router
    • Secondary/backup internet connection
    • Managed I.T. Services. We partner with US Service Center.

    We can help provide you solutions.

    FAQS

    • Can I use my DSL service? No. DSL is not fast enough. The new phone system is 100% digital and requires internet bandwidth
    • I don’t know which service providers are best? We can provide you to cost to your quotes. Once you are ready, we would handle the contracts and get the service scheduled. We receive a commission from the internet service provider so there is no charge to you.
    • Does this service require phones? No. Phones are optional since you can use your mobile device or computer.
    • I need a contract for 15 months? You would first purchase a 12-month contract and then go month-to-month.
    • Can I continue using my traditional, physical fax machine? Yes, you can. You would continue to pay for that line to your current ISP. This one line may cost about $40/month with your ISP.
    • I have a basic firewall, how much would a business-grade firewall cost? Firewalls begin at $35/month
    • I would also need wireless (Wi-Fi) in my office, how much would this cost? We have plans beginning at $15/month.
    • Can I keep my older phones? No. If you have an older analog phone system or older VoIP phones, you will need to upgrade that equipment to take advanced of the newer technologies.
    • Can I keep my business number? Yes, you can. We can transfer (port) the numbers to the new service. Every plan includes one number.
    • Does the service include an app for my smart phone? Yes, it does. You can make and receive your business calls from the app.
    • Does the service work on a computer? Yes, it does. We provide you the app, and your users can begin using the service. We recommend computer headsets to enhance the experience.
    • We do not have professional I.T. How can we work together? We work with US Service Center, a national I.T. company, who can assist with bringing your organization to a professional level. Having professional I.T. will not only protect your organization from cyber-threats, it will help prevent I.T. downtime.